Customer Testimonials

BUYER BEWARE! One of the worst car-buying experiences I’ve ever had. I would NEVER purchase another vehicle from Gettel Chrysler Dodge Jeep Ram Punta Gorda. I am beyond disappointed with this dealership and the way I was treated. When you walk into a dealership and specifically request a vehicle with certain features and options, you expect honesty, transparency, and professionalism. Instead, I was assured 100% that the vehicle they were bringing from another dealership would have EVERYTHING I specifically requested. I trusted those promises and signed the paperwork based on what I was told. Then the vehicle arrived, and guess ... Read More

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Google - Nov 12, 2026

BUYER BEWARE! One of the worst car-buying experiences I’ve ever had. I would NEVER purchase another vehicle from Gettel Chrysler Dodge Jeep Ram Punta Gorda. I am beyond disappointed with this dealership and the way I was treated. When you walk into a dealership and specifically request a vehicle with certain features and options, you expect honesty, transparency, and professionalism. Instead, I was assured 100% that the vehicle they were bringing from another dealership would have EVERYTHING I specifically requested. I trusted those promises and signed the paperwork based on what I was told. Then the vehicle arrived, and guess what? IT WAS NOT THE VEHICLE I ASKED FOR. It was missing features and options that I had specifically requested and was repeatedly assured would be included. What makes this situation even worse is that I ended up having no choice but to keep the vehicle, despite it not being what I originally asked for. Imagine making such a major financial commitment, trusting a dealership’s word, and then being left with something completely different from what you were promised. And let’s talk about the salesperson (Michael). He was recommended to me by someone, which makes this experience even more disappointing. Unfortunately, he was one of the worst salespeople I’ve ever dealt with. While handling my purchase, he was clearly distracted with other things going on around him instead of giving his customer the attention and professionalism they deserved. On top of that I was being rushed to make my decision on the new vehicle which is a big decision, because he had to go for the day and the dealership was closing soon when half of the time I was there he was not even at his desk giving the attention and focus a salesman person should to their customers but I was being rushed. Buying a vehicle is NOT a small purchase. It is a major financial responsibility, and customers deserve time, attention, and respect. Your personal schedule should not come before the customer making a purchase with you. I felt rushed, misled, disrespected, and completely taken advantage of throughout this experience. The biggest thing here is that when I wanted to speak to a manager and (Sean) was the one who they got for me and I spoke with and explain what happened and the situation, the salesman was like a little kid back in elementary school saying the complete opposite and not the truth of what he told me and what we talked about when we were making the deal and of course the manager believed him instead of investigating the real truth, just so the customer can leave and not have to deal with it. A dealership should care about customer satisfaction, not just closing a sale. Unfortunately, I did not experience that here. I would never recommend this dealership to anyone, it’s a headache FOR SURE.

When I walked in, I asked to work with a fellow veteran, so that he/she could get a commission and I wanted to support a fellow Veteran. I met with Michael M. In sales, and although he was Air Force I decided to give this guy a shot 😉 he answered every question I had, kept excellent communication and was very patient with me. Once we agreed on terms, I met with Adam in finance, and he was amazing! 100% up front and honest.. Idk why people will say negative things about a dealership group.. They all have their flaws, however, ... Read More

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Google - Nov 10, 2026

When I walked in, I asked to work with a fellow veteran, so that he/she could get a commission and I wanted to support a fellow Veteran. I met with Michael M. In sales, and although he was Air Force I decided to give this guy a shot 😉 he answered every question I had, kept excellent communication and was very patient with me. Once we agreed on terms, I met with Adam in finance, and he was amazing! 100% up front and honest.. Idk why people will say negative things about a dealership group.. They all have their flaws, however, these guys run a great team, and my wife and I will be sure to make Gettel our next choice for another vehicle purchase. Thank you again!!

Selfish dealer liars, thief’s Sell you a broken car, a 3,000$ extended warranty and then they deny you the claim when the car breaks before your first payment. Ridiculous No wiggle room no help. So then they want 3,000$

We just purchased our second Jeep in 2.5 years from Michael McLaughlin at Gettel Jeep in Punta Gorda, and once again, he went above and beyond! Michael is hands down the best! He makes the entire car-buying experience easy, enjoyable, and stress-free. His customer service is truly unmatched, and we couldn’t recommend him more! If you’re in the market for a Jeep, Michael is your guy!

Excellent service!

Clifton Green was very professional and knowledgeable about our 2026 Dodge Hemi. He was very friendly and my wife and I enjoyed the buying experience. The next time we are in the area we plan to buy Clifton lunch. We came 3.5 hours to purchase our truck. It was a good choice.

Cam is excellent! He is really why we came back and purchased our dunargo!

Cam Ellis was amazing and did everything he could to get our daughter into the car she fell in love with…highly recommend and he went above and beyond to make sure she got exactly what she wanted !!!

I have to say, Cam Ellis was so great to work with. He went above and beyond from anyone I have ever worked with. Made a car sale easy and fun. Super cool person...no B.S....he will get you where you need to be. Thanks again Cam. Ps...he wears cool shoes !

Everything about gettle Chrysler and my experience was amazing.

⭐⭐⭐⭐⭐ 10/10 EXPERIENCE! I had an amazing experience working with the Gettel Jeep team! Everyone was friendly, professional, and helpful throughout the entire process. They made everything smooth and stress-free, and I truly appreciated their customer service. It’s refreshing to work with a team that makes you feel valued and takes the time to make sure you’re happy with your experience. I would absolutely recommend Gettel Jeep to anyone looking for a new vehicle. 10/10 — I couldn’t be happier with my experience!

It was a pleasant experience. As always the haggle was there, but found a happy spot. I thank Max Garcia for doing a great job!

I have bought 2 jeeps from this place it won’t be a 3rd I promise. I live in Tampa and have called about a my key fob not working. Even drove there and was told someone would come to me and get me another and fix it . NO ONE CALLED yet! The front end needs aligned they tell me it’s the tires on the jeep. Called to ask for a replacement temp tag can’t even get a call back about that! A friend of mine was in the market for a jeep like mine. I said don’t ... Read More

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Google - Oct 29, 2026

I have bought 2 jeeps from this place it won’t be a 3rd I promise. I live in Tampa and have called about a my key fob not working. Even drove there and was told someone would come to me and get me another and fix it . NO ONE CALLED yet! The front end needs aligned they tell me it’s the tires on the jeep. Called to ask for a replacement temp tag can’t even get a call back about that! A friend of mine was in the market for a jeep like mine. I said don’t waste your time going there! I wish I could give negative stars!

We got our car in August from Ashley H. at Jeep! We absolutely loved working with her, she went above and beyond to help our family. I highly recommend working with her & Gettel in general.

I bought a car from this dealership Max , Cam and Sean were amazing They were so professional and made a great deal for my trade and my new purchase of my new Corvette . The business manager was David class act made my financing fast and easy . Matt the GM was professional and treated me like I was a special customer. I highly recommended this dealership !!!!

I recently purchased a brand-new 2026 Ram 2500 and couldn’t be happier with the entire buying experience at Gettel Chrysler Dodge Jeep Ram! A special thank you to Clifton, who truly went above and beyond to make this purchase a great experience. From coordinating the delivery of my truck from another dealership to providing prompt follow-ups and keeping me informed throughout the process, his professionalism, attention to detail, and commitment to customer satisfaction were exceptional. Clifton also worked hard to help me negotiate a very competitive price on my new Ram 2500. I genuinely appreciated his straightforward approach, transparency, and willingness to ... Read More

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Google - Oct 21, 2026

I recently purchased a brand-new 2026 Ram 2500 and couldn’t be happier with the entire buying experience at Gettel Chrysler Dodge Jeep Ram! A special thank you to Clifton, who truly went above and beyond to make this purchase a great experience. From coordinating the delivery of my truck from another dealership to providing prompt follow-ups and keeping me informed throughout the process, his professionalism, attention to detail, and commitment to customer satisfaction were exceptional. Clifton also worked hard to help me negotiate a very competitive price on my new Ram 2500. I genuinely appreciated his straightforward approach, transparency, and willingness to go the extra mile to make sure everything came together smoothly. The finance department was equally impressive. The process was professional, efficient, and straightforward, without the unnecessary pressure that can sometimes come with purchasing a new vehicle. Everything was clearly explained, making the final paperwork and financing process seamless. Overall, this was one of the best vehicle-buying experiences I’ve had. The entire team made me feel like a valued customer, not just another sale.

Cam Ellis worked with my extremely tight schedule and made the deal happen. Great job again Gettel. Oh yeah I love the Pacifica.

I just had a good experience. My Jeep Grand Cherokee had an issue with the sunroof wind deflector so I brought it to the dealer to check it out. They determined I needed a new one which they had in stock and the parts and labor came in cheaper than expected and I appreciated their honesty.

Great service. They were very helpful during the selling process and everything went very good

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I had no appointment and they got me in quickly andy vehicle was done 30 minutes early!

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Took my jeep in to be checked out since a light came on. Took 2 weeks to get the part in and get it fixed but they checked and it was covered under warranty.

One of the best dealership experiences I’ve had. From the moment I arrived, the staff was friendly, professional, and welcoming, but Max truly made the experience exceptional. He was incredibly patient, charismatic, attentive, and easy to work with. At no point did I feel rushed or pressured. He listened to what I wanted, answered every question I had, and worked with me through the entire process until we found a deal I was genuinely happy with. What stood out the most was Max’s attitude. He made what can normally be a stressful process feel relaxed and enjoyable. You ... Read More

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Google - Oct 12, 2026

One of the best dealership experiences I’ve had. From the moment I arrived, the staff was friendly, professional, and welcoming, but Max truly made the experience exceptional. He was incredibly patient, charismatic, attentive, and easy to work with. At no point did I feel rushed or pressured. He listened to what I wanted, answered every question I had, and worked with me through the entire process until we found a deal I was genuinely happy with. What stood out the most was Max’s attitude. He made what can normally be a stressful process feel relaxed and enjoyable. You can tell he cares about the customer experience, not just making a sale. I left the dealership extremely happy with my new Jeep and with the way I was treated. The entire team did a great job, but Max deserves special recognition for his patience, professionalism, and personality. I would absolutely recommend this dealership and would gladly work with Max again in the future. 5 stars without hesitation.

Everyone went above and beyond to make my new car purchase a wonderful experience

Always great to work with. Minimum wait time. They tell me what’s needed to be done and do not try to upsell like other dealers.

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I drove 50 miles to get to the dealership down in Punta Gorda. I have dealt with Charlie before at another dealership. He’s the reason I went to Gettel dealership. Charlie and both Cameron and Darlene were wonderful. I would recommend them to anybody.

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I had scheduled a diagnostic for my 22 Ram 1500 for a popping noise and the service dept said it was a tie rod, cost was $1400 to replace. Had it done and a few days later I heard the noise again. Brought back a 2nd time, now they said it would cost over $7000 to fix. Spoke to Jordan the service mgr. He drove it and said yes the noise is there. They brought it to another repair shop since they did not know the exact cause. They had the truck for a week. No Idea how to repair it. I requested a ... Read More

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Google - Oct 8, 2026

I had scheduled a diagnostic for my 22 Ram 1500 for a popping noise and the service dept said it was a tie rod, cost was $1400 to replace. Had it done and a few days later I heard the noise again. Brought back a 2nd time, now they said it would cost over $7000 to fix. Spoke to Jordan the service mgr. He drove it and said yes the noise is there. They brought it to another repair shop since they did not know the exact cause. They had the truck for a week. No Idea how to repair it. I requested a warranty refund and they refused. Service mgr never picked up the phone to explain or offer refund. Very poor service

Awful dealership experiences. You have been warned. Service Department is Awful and will take your $260 Diagnostic fee and charge an outrageous amount to work on your vehicle. And sales is just the same old ways of adding $1000s to the advertised price (which most dealers do).

After having some time to think about my purchase and everything that happened, I’ve decided to change my review. I’m not trying to be harsh or unfair; I’m simply being honest about how I feel after having time to really consider the deal. I keep receiving emails and flyers congratulating me on my “brand-new” truck. Every time I receive one, it reminds me that, technically, the truck I purchased had 4,300 miles on it and already had wear and tear. It had scratches on the interior, scratches on the exterior, and dents in the bed. Yes, I understand ... Read More

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DealerRater - Oct 8, 2026

After having some time to think about my purchase and everything that happened, I’ve decided to change my review. I’m not trying to be harsh or unfair; I’m simply being honest about how I feel after having time to really consider the deal. I keep receiving emails and flyers congratulating me on my “brand-new” truck. Every time I receive one, it reminds me that, technically, the truck I purchased had 4,300 miles on it and already had wear and tear. It had scratches on the interior, scratches on the exterior, and dents in the bed. Yes, I understand it was considered a new vehicle because of how it was titled and sold, but from a buyer’s perspective, 4,300 miles and visible wear make it feel more like a slightly used truck than a brand-new one. I paid over $59,000 for the truck. The dealership did agree to take care of some of the dents, and I do appreciate that. They also gave me more for my trade, which helped with the overall numbers. However, after having time to look back at everything, I still feel like I could have gotten a better deal. What bothers me most is that, for a vehicle being presented as “brand-new,” I wasn’t offered anything like complimentary oil changes, tire rotations, or other service incentives. Considering the amount of money I spent and the fact that the truck already had 4,300 miles and noticeable wear, I feel like there should have been more consideration given to the condition of the vehicle or some additional value included in the deal. I’m happy with the truck itself, and I appreciate the people who helped me during the purchase. My issue is with the overall deal. Looking back, I feel like I may have focused too much on the trade value and the monthly numbers and not enough on the actual condition and overall price of the truck. I’m not saying anyone intentionally took advantage of me, but after having time to think about it, I can’t shake the feeling that I could have gotten a better deal. I’m sharing this review because I believe it’s important to be honest about the entire experience—not just the parts that went well. And on top of that there was a missing part that I paid out of pocket cause I didn’t feel like chasing anyone

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Very disappointing experience with Ashley. She contacted me and made it sound like it was worth bringing my car in, but after I drove all the way there, the situation was completely different from what was discussed. Wasted a lot of my time. I would not recommend dealing with her.

It was a good deal on the vehicle, but I was disappointed when picking it up because the interior hadn't been cleaned—there was spilled coffee everywhere.

Cam Ellis and manager Cory were fantastic. Great customer service and honest.

I hate to be able to have to say this, but this is the worst rudest disrespectful service I’ve ever gotten from Managment. The workers did fine. The receptionist stood fine but the Managment we have had calls in numerous times to both the service manager into the general manager with assurance from the secretary that they will give them a message and make sure they call us back. You’ve had our vehicle for over six months and I know it is done and you guys promised when we brought it in that it would be sent back ... Read More

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DealerRater - Oct 3, 2026

I hate to be able to have to say this, but this is the worst rudest disrespectful service I’ve ever gotten from Managment. The workers did fine. The receptionist stood fine but the Managment we have had calls in numerous times to both the service manager into the general manager with assurance from the secretary that they will give them a message and make sure they call us back. You’ve had our vehicle for over six months and I know it is done and you guys promised when we brought it in that it would be sent back to us since it’s gonna take so long. The worst part is is that both the general manager and the service manager we put many of messages into them and they haven’t even had the common courtesy to call us back this is totally unacceptable from a business. I don’t know how much further we need to go maybe I’ll be able to help us but you know a company that their management sucks. The spa is unacceptable not even a callback not even a note back. The secretary has said that she’ll make sure she gives them the message and still nothing back. I guess if this is the way your management is, how can the rest of your service be any good? You’ve had our car for over six months now and I know it’s been done. We received that from The Chrysler corporation so I guess what I need to say is that you need some new Managment in there with the general manager and I’m down to the service manager you have great people working for you but punishment isn’t very good. Is it?

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Martin Villarreal was our great salesman! He worked extra hard to find the cars we were looking for. He took us out on separate test drives . The only thing negative I can say is he forgot to tell me about the wonderful coffee machine that was there! I could have certainly used that. But kidding aside he was a great salesman and not too pushy. Thank you for helping us find our next vehicle.

Out salesman was on my side. I felt like he was with me trying for the best deal.

I dread buying a vehicle from a dealership for many reasons but I traveled an hour away to Gettel with a specific truck in mind. My salesman was Les and he made the process fast and easy. I expected to be at the dealership all day but I was in and out right around 3 hours. That includes test drive, price discussions, and all paperwork. Les and the rest of the people I dealt with made this one of the best dealership experience I have had and trust me I have had many. I highly recommend this dealership and if you ... Read More

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Google - Oct 1, 2026

I dread buying a vehicle from a dealership for many reasons but I traveled an hour away to Gettel with a specific truck in mind. My salesman was Les and he made the process fast and easy. I expected to be at the dealership all day but I was in and out right around 3 hours. That includes test drive, price discussions, and all paperwork. Les and the rest of the people I dealt with made this one of the best dealership experience I have had and trust me I have had many. I highly recommend this dealership and if you can get Les that would be a plus but everyone here seems great.

I had a great experience. Radu is the man really enjoyed working with him made my experience very enjoyable, the facilities very nice and clean everyone was courteous, asked as if we needed anything. Just a great atmosphere all around. I'll be back for service work on my vehicle. That I got from Gettel chrysler dodge jeep ram👍

Martin was great! Exceptional professionalism, overall great experience

I went looking for a truck after my girlfriend got a good deal on an suv. I met with michael McLaughlin the same person who helped my partner into an affordable vehicle. I felt heard and helped throughout the entire process. 5 stars for michael McLaughlin.

Good service, thank you very much.

Kudos to Cam Ellis. Listened and found me the right vehicle!

Great experience James was Awesome left with a beautiful new car !!! Really nice dealership would receive them to all my family and friends.

I had a wonderful experience buying my Jeep, and I can’t say enough great things about Clifton! He was an incredible salesman who genuinely had my best interests in mind throughout the entire process. He listened to what I wanted, answered all of my questions, and never made me feel pressured or rushed. Clifton went above and beyond to make sure I felt comfortable and confident with my decision. It was obvious that he cared more about making sure I was happy than simply making a sale. That kind of customer service is hard to find these days! If ... Read More

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Google - Sep 18, 2026

I had a wonderful experience buying my Jeep, and I can’t say enough great things about Clifton! He was an incredible salesman who genuinely had my best interests in mind throughout the entire process. He listened to what I wanted, answered all of my questions, and never made me feel pressured or rushed. Clifton went above and beyond to make sure I felt comfortable and confident with my decision. It was obvious that he cared more about making sure I was happy than simply making a sale. That kind of customer service is hard to find these days! If you’re looking for a salesman who is honest, patient, knowledgeable, and truly puts the customer first, I highly recommend Clifton. He made my Jeep-buying experience enjoyable. Thank you, Clifton, for taking such great care of me and Charlie too!

We had an excellent experience working with Les and Cody. They were professional efficient, and just really easy to work with. Cody, who also helped us with our Jeep in the past, was consistent, reliable, no pressure, just solid service throughout. Getting our Chrysler Pacifica was smooth and straightforward. We really appreciated their help and would gladly recommend them.

After having some time to think about my purchase and everything that happened, I’ve decided to change my review. I’m not trying to be harsh or unfair; I’m simply being honest about how I feel after having time to really consider the deal. I keep receiving emails and flyers congratulating me on my “brand-new” truck. Every time I receive one, it reminds me that, technically, the truck I purchased had 4,300 miles on it and already had wear and tear. It had scratches on the interior, scratches on the exterior, and dents in the bed. Yes, I understand ... Read More

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Google - Sep 16, 2026

After having some time to think about my purchase and everything that happened, I’ve decided to change my review. I’m not trying to be harsh or unfair; I’m simply being honest about how I feel after having time to really consider the deal. I keep receiving emails and flyers congratulating me on my “brand-new” truck. Every time I receive one, it reminds me that, technically, the truck I purchased had 4,300 miles on it and already had wear and tear. It had scratches on the interior, scratches on the exterior, and dents in the bed. Yes, I understand it was considered a new vehicle because of how it was titled and sold, but from a buyer’s perspective, 4,300 miles and visible wear make it feel more like a slightly used truck than a brand-new one. I paid over $59,000 for the truck. The dealership did agree to take care of some of the dents, and I do appreciate that. They also gave me more for my trade, which helped with the overall numbers. However, after having time to look back at everything, I still feel like I could have gotten a better deal. What bothers me most is that, for a vehicle being presented as “brand-new,” I wasn’t offered anything like complimentary oil changes, tire rotations, or other service incentives. Considering the amount of money I spent and the fact that the truck already had 4,300 miles and noticeable wear, I feel like there should have been more consideration given to the condition of the vehicle or some additional value included in the deal. I’m happy with the truck itself, and I appreciate the people who helped me during the purchase. My issue is with the overall deal. Looking back, I feel like I may have focused too much on the trade value and the monthly numbers and not enough on the actual condition and overall price of the truck. I’m not saying anyone intentionally took advantage of me, but after having time to think about it, I can’t shake the feeling that I could have gotten a better deal. I’m sharing this review because I believe it’s important to be honest about the entire experience—not just the parts that went well. And on top of that there was a missing part that I paid out of pocket cause I didn’t feel like chasing anyone

We were absolutely pleased with the results and service. Andrew(salesman) had texted and called me several times to work a deal without stepping foot on the lot. We made an appointment for them to inspect my trade and possibly purchase of new vehicle. No BS and a deal was made. Thank you! We will definitely purchase another vehicle from your dealership again! Thank you Andrew!

We liked our salesman Clifton Green! During our long visit we thought we were on a roller coaster ride. Finance guy would say one thing and then turn around and say another! He called it a human mistake, I call it something other. Too many steps to be a mistake. Thank You for helping us out of a difficult situation! Everyone was Very Kind and you all seem to be a Family. Thank You for Our Jeep Compass. We Both really like it 🤷‍♂️❤️

Andrew in sale... sales manager and finance manager David all did a really good job on helping me with the right payment and the right truck. Definitely doing business with tup guys again

I bought a Grand Cherokee Limited last night and it was one of the smoothest transaction on I vehicle purchase I have ever done. I picked out the vehicle 2 weeks ago and asked them to send me an out the door price, they did. I was out of the country for a week and they did not torment me and respected that I only wanted to deal with them via email and text. Michael M took good care of me and the finance guy was very easy to deal with. I would definitely buy another vehicle from them.

I bought a Grand Cherokee Limited last night and it was one of the smoothest transaction on I vehicle purchase I have ever done. I picked out the vehicle 2 weeks ago and asked them to send me an out the door price, they did. I was out of the country for a week and they did not torment me and respected that I only wanted to deal with them via email and text. Michael M took good care of me and the finance guy was very easy to deal with. I would definitely buy another vehicle from them.

Very nice experience

Jaicob is a young energetic sales person! Very knowledge about vehicles! Highly recommend Jaicob if you're looking for a new vehicle, no high pressure sale, just the guy that wants to put you in the best vehicle for your needs! We look forward to Gettel service department to help maintain our new (to us) van.

Started strong but lots of fails leading to pick up of car. Not that impressed.

jason’s the guy to go to!

I purchased a used 2018 Jeep Wrangler from Gettel Chrysler Dodge Jeep Ram and worked with Martin Villarreal. What a fantastic experience working with him. No pressure, he took his time with me and my wife. He made sure all of our questions were answered. After the purchase he walked us through all of the options on the Jeep. In this day and age when customer service is lacking, Martin went above and beyond. We look forward to long relationship with Gettel all because of Martin.

This was my third vehicle purchase from this dealership. My first two experiences weren’t perfect, but they were what I would consider typical dealership/sales experiences. Unfortunately, this third purchase left me very disappointed. I purchased what was sold to me as a new vehicle with over 2,000 miles already on it. I was assured it was still considered new, but after getting it home, I found children’s toys, old pens, crushed pretzels in the console, and even footprints on the dash. Clearly, the vehicle had been used to some extent and had not been properly detailed as I ... Read More

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Google - Sep 3, 2026

This was my third vehicle purchase from this dealership. My first two experiences weren’t perfect, but they were what I would consider typical dealership/sales experiences. Unfortunately, this third purchase left me very disappointed. I purchased what was sold to me as a new vehicle with over 2,000 miles already on it. I was assured it was still considered new, but after getting it home, I found children’s toys, old pens, crushed pretzels in the console, and even footprints on the dash. Clearly, the vehicle had been used to some extent and had not been properly detailed as I was told. Considering it already had over 2,000 miles, I also feel the mileage should have been better reflected in the value of the vehicle. I’ll take some responsibility for trusting what I was told instead of carefully reviewing every line of the paperwork. However, the financing situation was especially disappointing. I was told my loan would be going through the lender I wanted to use. What I wasn’t told was that the lender had closed at noon, and instead of asking whether I wanted to wait or come back, the dealership took it upon themselves to finance the vehicle through another company at 7.3% interest. I later refinanced through the lender I originally wanted and received a 6.0% rate, which also lowered my monthly payment by about $20. That showed me there was a better financing option available. I would have appreciated being given the choice to wait or return when my preferred lender was open rather than having that decision made for me. I also returned regarding a recall verification and an issue with the second key they provided, which turned out to be the wrong key. They eventually provided the correct one, and the lady at the front desk was very nice and tried to help. Unfortunately, the overall experience made me feel more like a nuisance than a returning customer who had just purchased a vehicle from them. I later considered giving their service department a chance for a leveling kit, but the pricing I received was extremely high, even understanding shop labor rates and how service departments operate. After three purchases, I’ve decided I won’t purchase another vehicle here. I’m not saying everything about the dealership is bad, but my overall impression is that making the sale and the bottom line come before taking care of the customer. As a three-time returning customer, I expected better.

We had the pleasure of working with Melanie today and she was terrific! Super helpful and very knowledgeable! Thanks again!

Very frustrating experience with Gettel. From the beginning, we were clear that our previous lease had excessive mileage and wear and tear, and we specifically asked for a buyout so those charges could be addressed as part of the transaction. Instead, the lease was handled in a way that left us responsible for an unexpectedly substantial bill afterward. We relied on the dealership’s experience to help structure the deal appropriately, and that did not happen. On top of that, the truck had AC issues shortly after purchase even though it was sold as certified pre-owned. We had problems getting ... Read More

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Google - Sep 2, 2026

Very frustrating experience with Gettel. From the beginning, we were clear that our previous lease had excessive mileage and wear and tear, and we specifically asked for a buyout so those charges could be addressed as part of the transaction. Instead, the lease was handled in a way that left us responsible for an unexpectedly substantial bill afterward. We relied on the dealership’s experience to help structure the deal appropriately, and that did not happen. On top of that, the truck had AC issues shortly after purchase even though it was sold as certified pre-owned. We had problems getting clear documentation and answers about the repairs and CPO process. The biggest issue for me has been the lack of communication and accountability, which ultimately left us with no real resolution other than paying the bill ourselves. I expected much better from Gettel and would not recommend them.

They gave me a great deal and they were very helpful with explaining the process of purchasing a vehicle and negotiating

Nice place & great people!

This is how I pickled up my jeep after they installed a battery. Someone went on ride and left mud everywhere, mud on tires, step under carriage everywhere. Service apologized and offers a detail at another time! This is the service at Gettle Jeep!

sold me a car with my right side undercarriage zip tied up, windshield wiper fluid not working and my car squeaking when I drive

very professional salesman who was interested and satisfied my needs. I would definitely recommend my salesman at this dealership.

Horrifying outrageous fees added onto a car low-balling your trade in terrible sales gettel doesn't got it

Update: received a call just like they said they would! But guess what still nothing. Week after he said he’d get back to me no later than 2 days. Please save your time and go somewhere honest. **THIS IS NOT AN HONEST DEALSHERSHIP** Horrible dealership, traded in my car for a truck. Then when I go to leave they find a problem, put me in a rental. Was told the truck would be detailed and filled with gas when the problem was fixed. Showed up to a dirty truck on E, then after I drive away. Guess what, no sound ... Read More

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Google - Aug 23, 2026

Update: received a call just like they said they would! But guess what still nothing. Week after he said he’d get back to me no later than 2 days. Please save your time and go somewhere honest. **THIS IS NOT AN HONEST DEALSHERSHIP** Horrible dealership, traded in my car for a truck. Then when I go to leave they find a problem, put me in a rental. Was told the truck would be detailed and filled with gas when the problem was fixed. Showed up to a dirty truck on E, then after I drive away. Guess what, no sound at all. Bring it back and once again they fix it and say it’ll have gas. No gas, Ken I’m still waiting on my $100 check for my gas that was never given. I have a paper stating I was to receive a check. Feel free to reach out and I’ll think about taking down this review. Until then, save your time and go somewhere else.

If I could leave no stars I would. Don't buy anything from these people. They say they sell you good cars. They do that guarantee, but they dont honor it. My son and I together bought a car from there used of course. It was for my son and his family. They "changed" the engine only to have the transmission go 2 days later. Then they say they cant work on it because they aren't certified for the brand of car. Now my son has a lawn ornament for a vehicle has basically driven it for a ... Read More

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Google - Aug 21, 2026

If I could leave no stars I would. Don't buy anything from these people. They say they sell you good cars. They do that guarantee, but they dont honor it. My son and I together bought a car from there used of course. It was for my son and his family. They "changed" the engine only to have the transmission go 2 days later. Then they say they cant work on it because they aren't certified for the brand of car. Now my son has a lawn ornament for a vehicle has basically driven it for a week since he purchased the car. It now needs a whole new engine again which tells me they didnt change the engine. They will also wait out the 90 day guarantee smiling to your face. You ask to speak with the general manager good luck. They will send you to the sales manager who throws in your face that they paid 11,000.00 on this "new" engine. Come to find out there was a recall on it. Then the service manager doesnt keep in contact. She doesnt willingly help anyone. Well I would like to thank all the con artists that work here. I no longer will be able to own a vehicle that is financed since I now have to have a volunteer repo for a lawn ornament, i mean car with a bad engine and transmission they knowingly sold us. Do yourself a favor and save the heartache you will get from buying from them. They also tanked my credit unapologetically.

Great experience and overall good pricing. Our service advisor Noelle was great and her communication was top notch. We have been to many other Jeep dealers in the SWFL area for service over the years and had received sub par service/issues after getting the car back. Both my husband and I got our jeeps serviced here and it was like a breath of fresh air compared to other places. Thank you so much, worth the drive for us!

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Bought a 2026 Jeep Gladiator.. Brought it in because because the light above my head on the roll bar speaker box rattles like crazy with a certain tone of bass... Doesn't even have to be loud, it does it with talk radio.. Took it to service, diagnosed it for an hour and gave it back to me and said that I just need to turn the bass level down.. That's not acceptable, I should be able to use all the features that come with a $58K vehicle..Very disappointed..

Came in for a recall and two other issues, they fixed all the issues to include identified an additional one, thankfully covered under warranty. Very professional, knowledgeable and efficient while maintaining excellent communication.

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I called to have my trucks transmission fluid and filter changed. They scheduled for first thing in the morning so it wouldn’t ruin my work day. It’s now 4 hours since they’ve received the truck. I was then told they had to “order the trans fluid…..” this is a dealership service dept…. Why is there not any transmission fluid? They either are horrible at being prepared for their customers, or I was lied to. Either way 4 hours for a fluid change is asinine.

All good, this repair was handled by phone from KY. I was not present physically.

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I have never been so disappointed in how I was treated and lied to with my trade-in and purchase of the 2026 RAM. Not cool.

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Got an oil change on my truck the motor immediately started to tick because they use such cheap oil went home drained it put Mobil 1 synthetic oil in no more tick they tell you they're using synthetic but they don't.

Nice people and we love the vehicle we purchased. That’s where the good stops unfortunately. I should have just walked away, and that’s on me. The deal we got was not close to what we wanted and financing terms were different than we agreed upon. I came in with high expectations because we have previously purchased twice from Gettel very successfully but I would not go back after this time.

Insulting

"I purchased a used Ford from Gettel Chrysler Dodge Jeep RAM in Punta Gorda. Within about 2 hours of driving it off the lot with my young daughter and girlfriend in the car, the vehicle had a major breakdown due to severe idling and stalling issues. I brought it back the next day. It stayed in their shop for 2 days. They told me they had “completely cleaned out the engine” and that everything was running fine. Two days after getting it back, the check engine light came on. It turned out the engine had a cracked piston and cracked engine ... Read More

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Google - Jun 12, 2026

"I purchased a used Ford from Gettel Chrysler Dodge Jeep RAM in Punta Gorda. Within about 2 hours of driving it off the lot with my young daughter and girlfriend in the car, the vehicle had a major breakdown due to severe idling and stalling issues. I brought it back the next day. It stayed in their shop for 2 days. They told me they had “completely cleaned out the engine” and that everything was running fine. Two days after getting it back, the check engine light came on. It turned out the engine had a cracked piston and cracked engine block. Gettel performed a full engine replacement. They said they were certified for the engine swap but not certified for electrical work, including the transmission. While removing the old engine and installing the new one, they damaged the transmission. The service manager had been assuring me since day one that everything would be covered under my warranty. The transmission itself is covered, but there are other parts and repairs that are not covered, leaving me with $781 out of pocket. Gettel is currently denying responsibility for the damage they caused during their own work and has been dragging their feet for days. I would not recommend purchasing a vehicle from them.

Took my vehicle for service. Noel was the Service Advisor. Told me untrue things. Said vehicle would be ready on three different days only to have it not ready. Did arrange for a rental for me that Gettel paid for. Although Noel said she was paying for it out of her pocket but then said that Lane Manger wouldn't approve it after so many days. Told me that the AC regeneration system would need to be replaced. After speaking with person doing the work it was the AC evaporator coil that needed to be replaced. Very labor intense according ... Read More

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DealerRater - Jun 2, 2026

Took my vehicle for service. Noel was the Service Advisor. Told me untrue things. Said vehicle would be ready on three different days only to have it not ready. Did arrange for a rental for me that Gettel paid for. Although Noel said she was paying for it out of her pocket but then said that Lane Manger wouldn't approve it after so many days. Told me that the AC regeneration system would need to be replaced. After speaking with person doing the work it was the AC evaporator coil that needed to be replaced. Very labor intense according to Noel 10 hours that then turned into 11 hours of labor. Took eight days to get my vehicle back. If parts had to be ordered or I was told it would be a week to fix than it wouldn't have been problematic. Very dissatisfied. Price to complete all the work I needed done including AC repair was over $5,500 and when I declined work Noel came down to $3,200.. Pretty sketchy

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They sell fraudulent extra warranty. Call platinum plus. I purchased a platinum warranty When I bought my 2020 Jeep Wrangler. I’ve been without a vehicle for a month because they refused to submit my service records request for the extra warranty protection to kick in they claim a purge of records let photos show the truth by google AI.

Pleasant experience. They got me in and out quick for my oil change. I am happy with their service

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I would give negative ratings if available. We have been waiting for 3 months to get a document from Jexson and we still didnt recieve, and they never respond to the calls or voicemails.

PLEASE READ On November 17th 2025, I closed a deal with the GETTEL located at 1901 Tamiami Trail, Punta Gorda, FL 33950, to buy a “PERSONALIZED” 2026 Dodge Durango Hemi Rt, you do the math of how much I spend at this dealer. The vehicle was designed and customized by me. At the beginning everything was great, after couple days coming to the office, we set up the deal and I was told they could get me what I was looking for, WELL, they lie. First RED flag, they did not place the order until December 17th, 2025 and lied to me saying the vehicle ... Read More

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Google - May 1, 2026

PLEASE READ On November 17th 2025, I closed a deal with the GETTEL located at 1901 Tamiami Trail, Punta Gorda, FL 33950, to buy a “PERSONALIZED” 2026 Dodge Durango Hemi Rt, you do the math of how much I spend at this dealer. The vehicle was designed and customized by me. At the beginning everything was great, after couple days coming to the office, we set up the deal and I was told they could get me what I was looking for, WELL, they lie. First RED flag, they did not place the order until December 17th, 2025 and lied to me saying the vehicle was going to be in my hands no later than February 1st, 2026, which let me go ahead and tell you the vehicle did not get delivered until March 20th, 2026. They kept lying to me saying every week the vehicle would get delivered the week after. I had to get in contact directly with the Dodge to get updates on the status of the vehicle because GETTEL DEALERSHIP did not know anything about it and never care to contact the Dodge to get updates. After all the lies and them giving me all kind of false information I finally decided to give them one week and if the vehicle wasn’t delivered on March 20th, I would cancel the order. Mind you the vehicle had been sitting in Orlando for 3 weeks. On March 20th, I went with the mindset of canceling the order, however, after they had me waiting for hours at the office, the vehicle magically showed up. AWESOME, life is great, love the car and how it looked. Well let me tell you the lies from managers and employees did not stop there, I paid in advance to have “tint and side steps” install and my words before closing the deal was, I DONT WANT TINT FOR THE SUN, I WANT TINT FOR PRIVACY, so no one can see who’s driving the vehicle, I was told, yes we can definitely do that, however they installed tints that were 35% 4 days after the vehicle was delivered and obviously I wasn’t happy about it because it was not what I wanted, anyways, I believed they did not install any tint at all because of how clear it was. I had some employees telling me they did install it and other that said they did not, again LYING and zero communication between them. They did not install the side steps at all and after me going into the office 3 times, calling and texting and dealing with nonsense stuff I didn’t have to deal with I asked for a refund because I wanted to get it done at a different location they threw a fit about it and did not wanted to give me the money back because “it was in the contract” and they needed to get it done. However, the needed to order the side step and was going to take at least 2 weeks, again LIES, not what I was told. They finally retuned the money back. With this message my only goal is to make you the buyer aware of what could happen to you. They will lie to you until you sign the contract and once you do, they don’t care about you. They move on into the next customer which is fair but, at least have the decency to update your customers and make it look like you care a little bit. I have couple friend that were going to buy new vehicles at this dealership and after I expressed to them my experience lol they went somewhere else. Is not fair for you as a customer to be treated that way, especially when you are expending a lot of money with them. If you made it all the way here thank you and don’t let this happen to you!

We received our suv back from Gettel Dodge service department, open the hood and this is what we found, missing engine cover and several bolts laying around the engine bay….

My buying experience was good when I bought my 3rd Ram 3500 from the same Gettle dealership. The truck now has 7100 miles it has had at least five recalls and at no time have I been able to get a courtesy vehicle to get myself back home. I bought the new truck because I need a truck every day for work, that did not work out because it is scheduled to go up again on the 29th, but they don’t have the parts for the recall.This morning it wouldn’t start or come out of park. Called the service ... Read More

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Google - Apr 24, 2026

My buying experience was good when I bought my 3rd Ram 3500 from the same Gettle dealership. The truck now has 7100 miles it has had at least five recalls and at no time have I been able to get a courtesy vehicle to get myself back home. I bought the new truck because I need a truck every day for work, that did not work out because it is scheduled to go up again on the 29th, but they don’t have the parts for the recall.This morning it wouldn’t start or come out of park. Called the service center but got no help. I’ve asked several times to talk to someone in management but they are NEVER available. Last truck I buy from Gettle. No 5 star rating from me. RAM means Recall Almost Monthly

They absolutely suck. They do their best to scam women out of $12,000+ at the closing table. All sales are a scam. My car was supposed to be $29,900.00 +tax +tag + title for $35,000. Instead, my final price came to $41,985.00. Here are some of the hidden fees they try to scam you with. PPP $3,000, misc warranties $7,000. If the final price isn't what you agreed to then walk away. They make their living by being dishonest

If I could give the collision department negative stars, I would. My Grand Cherokee was in a wreck a year ago. Have returned with bad fit and/or workmanship many times throughout the year since for continued fit issues. Just got it back again last month to fix problems and the hood is still not sitting correctly. One side is higher than the other and the gaps are uneven and very large on sides. Don't use them!!!

Service department is way over priced was quoted 835.00 to change fuel filters on a 2024 Ram 3500 I purchased the filters for a 100.00 and changed them myself in less than 15 minutes. They lost my business I recently purchased a new vehicle and I drove over a hr to avoid this there dealership

We had purchased a used vehicle here at Gettle in Punta Gorda. We love the car. After just under a month time we noticed a burning smell from an improper oil change. These things happen from time to time. After speaking with a service advisor, Jake… He was gracious enough to allow us to have the repair done in Naples to avoid further damage to the engine from the oil loss. On top of that, they agreed to cover the expense. Talk about integrity! Here’s where they lost me. Back end paperwork. Representative went so fast through the paperwork, ... Read More

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Google - Mar 25, 2026

We had purchased a used vehicle here at Gettle in Punta Gorda. We love the car. After just under a month time we noticed a burning smell from an improper oil change. These things happen from time to time. After speaking with a service advisor, Jake… He was gracious enough to allow us to have the repair done in Naples to avoid further damage to the engine from the oil loss. On top of that, they agreed to cover the expense. Talk about integrity! Here’s where they lost me. Back end paperwork. Representative went so fast through the paperwork, I didn’t know where I was signing and before I knew it I signed off on an area stating I had nothing left to pay on my trade leaving me a large sum to pay to my creditor. Better explanation when it is something of this magnitude goes a long way. Be sure you dot your i’s and cross your t’s.

Typical car sales experience...lots of smiles while they lie to you...quote a price and then put an invoice in front of you with add on charges for paint protection and plastic door guards that were on the car when you were quoted the price. During the sales process they claim they " need" your trade in to keep cars on the lot, and later offer you 1/3 of the trade in value.. No different than any other dealer...wouldn't recommend..

Simple oil change and tire rotation took 1 hour 45 minutes and that was with an appointment. Upon arrival it took 15 minutes just to get written up and there was no one in front of me. Another 1.5 hours to complete the work. I do these in my driveway in 25 minutes including topping off all fluids and checking / replacing the air filter, and I'm 72 and laying on the ground to perform the task. Only reason for even taking it in was for the Jeep Wave free oil change or i would have done it myself using better oil and filter than the ... Read More

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DealerRater - Mar 19, 2026

Simple oil change and tire rotation took 1 hour 45 minutes and that was with an appointment. Upon arrival it took 15 minutes just to get written up and there was no one in front of me. Another 1.5 hours to complete the work. I do these in my driveway in 25 minutes including topping off all fluids and checking / replacing the air filter, and I'm 72 and laying on the ground to perform the task. Only reason for even taking it in was for the Jeep Wave free oil change or i would have done it myself using better oil and filter than the factory.

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(Translated by Google) Excellent communication to convince you to come, but zero results. Despite all the information provided before arriving at the dealership and the supposedly agreed-upon deal, they couldn't get me approved after ruining my credit by running it through 10 different banks. I don't recommend them. A lot of empty words. (Original) Muy buena comunicacion para convencerte de venir pero los resultados son 0. Con toda la informacion brindada antes de llegar al dealer y negocio supuestamente acordado, no pudieron conseguir aprobacion despues de destruirme el credito corriendolo por 10 bancos diferentes. No los recomiendo. Muchas palabras vacias

Absolutely terrible experience. After getting a verbal promise that we would be able to keep our out-the-door price at less than $30,000 with our trade in we arrived at our appointment time only to have to wait for our salesman, Trevor. We then find out that our cost would be more than $47,000. After much back-and-forth we got them to $34,500 plus our trade. When we said no, and that we would just leave and shop elsewhere we were told by the manager that there was "no way we would find a better deal". That afternoon we committed to buying the ... Read More

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Google - Mar 12, 2026

Absolutely terrible experience. After getting a verbal promise that we would be able to keep our out-the-door price at less than $30,000 with our trade in we arrived at our appointment time only to have to wait for our salesman, Trevor. We then find out that our cost would be more than $47,000. After much back-and-forth we got them to $34,500 plus our trade. When we said no, and that we would just leave and shop elsewhere we were told by the manager that there was "no way we would find a better deal". That afternoon we committed to buying the same trim level truck with MORE options for $31,000 at another dealer. I do NOT appreciate being lied to OR having my time wasted. We drove over 30 minutes each way, plus waited about 30 minutes, just to be lied to and disrespected. I will not give them my business to be treated so poorly.

Had plenty of vehicles in stock to look at a salesman was an extremely good very knowledgeable. Most definitely will be a returned customer

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My service Rep was Noelle and she was great Great communicator.. always got back to me in a timely manner. The dealership did exactly what they were supposed to do I usually have a problem with dealerships it’s so nice and refreshing to finally find a dealership I can give a great review to

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Very helpful, didn’t take as long to complete as I expected. Very friendly people

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Made an appointment for 9AM to look at a vehicle I saw online and to make a purchase if everything checked out. My appointment was with Trevor Lease. He was very nice and polite. We looked at the vehicle and took it for a test drive. The car drove well which it should since it is a 2023 vehicle. There were a few minor things I pointed out to Trevor, which he said normally on a used car it is sold as is, but since your car will be under warranty we will take care of it. My wife and I ... Read More

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Google - Feb 25, 2026

Made an appointment for 9AM to look at a vehicle I saw online and to make a purchase if everything checked out. My appointment was with Trevor Lease. He was very nice and polite. We looked at the vehicle and took it for a test drive. The car drove well which it should since it is a 2023 vehicle. There were a few minor things I pointed out to Trevor, which he said normally on a used car it is sold as is, but since your car will be under warranty we will take care of it. My wife and I have over 850 credit score so we knew there would be no problem with financing. As soon as we got approved & signed the papers things drastically change. Apparently Trevor isn't a man of his word once he makes the sale. I have been trying to reach him to take care of the minor things and have gotten no call back. On one occasion the secretary said I see Trevor and will take your information directly to him... still no call back. It also took almost 3 hours just to detail the car after purchase and I still had to wipe a few things up when I got home. I did reach out to GM Ryan Overstreet via phone and email. As of this writing, he has not called me back. They will never get my business again. The lesson here - don't sign any papers untill they fix what they agreed up on. Purchase date was 2-21-2026.